The connect autopsy.
A connect doesn't die of one thing. It dies at exactly one of four points — and each point has an owner. Most teams blame the rep for all four. That's how good dialers quit.
Stale numbers, wrong titles, dead accounts. The rep never gets a human — and it's not their fault.
Refresh cadence on every list, intent signals before dialing, verification at the source. If the number is dead, no opener saves it.
Speed-to-lead too slow, voicemail drops, calls routed into bad time windows. The machine kills it before a word is spoken.
A/B test speed and call windows, shorten the VM to one line, route by prospect timezone — not rep convenience.
Permission theater, pitch-forward openers, no anchor to anything the prospect did. The human is on the line — and leaves.
Stage 02 of the Ascent: a plain, warm line anchored to their inbound action. No "did I catch you at a bad time."
Booked rate without held rate. Connects without a stage breakdown. The leak is invisible, so it never gets fixed.
Score every call by stage, publish held rate weekly next to booked rate. What you don't see, you don't fix.
The verdict: run this autopsy on your own numbers for a week and you'll find the leak is almost never "the reps." It's one of these four — and it has an owner who isn't them. The Base Camp Audit runs exactly this autopsy on your team's real calls, stage by stage.